Rückgaberichtlinien

POLICY RETURN DEADLINE:

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will be deemed as non-returnable items.

RETURNS (IF APPLICABLE):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still haven't received your refund yet, please use the Contact Us the top of the page and send us an email. We will reply within 24 hours of hearing from you.

EXCHANGES (IF APPLICABLE) :

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking the contact us at the top of this page.

We make sure to answer all emails within a 24 hour time frame.

SHIPPING:

To return your product please email us for instructions we will answer your email within 24 hours. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Our history and philosophy

Since our founding in 2018, we have worked to create a place where people can sustainably improve their well-being through targeted training and individualized nutrition strategies. Our approach is based on the belief that a healthy lifestyle involves far more than just strength training. This philosophy runs through all areas of our company and forms the basis for our extended range of supplements.

Our experience

Our many years of work in personal training have given us valuable insights into the needs of our customers. Through daily direct contact and individual support, we have been able to determine time and again which nutrients and training impulses make the biggest difference. This practical experience flows directly into the development of our supplements. We use our knowledge from countless hours of training to create products that are precisely tailored to the requirements of an active and healthy lifestyle - as effectively as possible.

Purity of our products

We firmly believe that nature provides the best resources to promote health and well-being. That's why we at MTM Supplements rely on natural raw materials - from carefully selected extracts to minimally processed superfoods. The less a product is subjected to artificial intervention, the more of its original effect is retained. Our products deliver natural active ingredients in their purest form - unadulterated and without artificial additives. We attach great importance to ensuring that every ingredient is clearly declared and laboratory-tested so that you can be sure you are getting only the best. Our supplements are formulated in such a way that they can be optimally absorbed and utilized by the body in their bioactive form.

Highest quality

Quality is not just a requirement for us, but an obligation. When designing our supplements, we have taken great care to avoid unnecessary additives and impurities. Every ingredient is tested for its purity and effectiveness before it is included in our products. We rely on long-term partnerships with renowned suppliers and producers to ensure that our supplements are not only natural, but also effective.

Progress

The world of health and nutrition is constantly changing - and we at MTM are not standing still either. Our development department is constantly working on new formulations and improvements, based on the latest scientific findings and in close cooperation with experts from the fields of sports science and nutrition. This enables us to ensure that our supplements are always at the cutting edge of research and offer our customers real added value.

Fitnessstudio MTM Personal Training GmbH

Sustainability

Sustainability is an essential part of our corporate philosophy. Wherever possible, we source our raw materials directly from producers who are committed to environmentally friendly and ethical cultivation. Our production processes are designed to ensure resource conservation and minimal environmental impact - from raw material extraction to packaging. Many of our products are packaged in recyclable materials, and we are always looking for innovative, sustainable packaging solutions.

Transparency

In a world where information is often opaque, we place great importance on clear and comprehensible declarations. At MTM Supplements, we want our customers to know exactly what they will find in our products - from the ingredients to the production processes. For us, openness and honesty are the basis on which sustainable relationships are built.